Terms of Service

By installing or using the app you agree to these terms. If you install the app for a company, you confirm that you can bind that company. The English text is the binding one. An Italian translation is provided for convenience.

1. What the app does

The app lets you hide, rename and sort the shipping rates your customers see at checkout, based on rules you write. The rules run inside Shopify's checkout as a Shopify Function.

The app does not calculate shipping prices, does not connect to couriers and does not print labels. It does not change the shipping profiles, zones or rates you set in Shopify. It only changes how the rates Shopify already offers are shown.

If the app fails for any reason, the checkout shows your rates exactly as you set them in Shopify.

2. Your Shopify store

You need a Shopify store to use the app. Shopify's own terms apply to your store and to the charges for the app. The app works with the single permission you grant at installation: writing delivery customizations. We do not ask for more.

These terms are between you and us. Shopify is not a party to them and owes you nothing under them.

3. Plans and payment

The app has three plans:

Paid plans start with a 14-day free trial. Shopify bills the plan with your Shopify invoice, in United States dollars. You can change or cancel the plan in the app at any time. When you move to a lower plan, the rules that plan does not include are turned off, not deleted. You can turn them on again with a higher plan.

Refunds follow Shopify's rules for app charges. We may refund a charge at our own discretion.

We may change prices. We tell you at least 30 days before a price change takes effect, and the new price applies from your next billing period after that date.

4. Your responsibilities

• You decide the rules and you are responsible for what your customers see at checkout. Test a rule with a test cart before you rely on it.
• You are responsible for complying with the laws that apply to your store, including what you must tell customers about shipping.
• Do not use the app to mislead customers, to break Shopify's rules, or to interfere with the app or with other merchants.
• Keep your Shopify account secure. Anyone who can use your Shopify admin can change your rules.

5. Support and availability

We give support in Italian and English at support@larchline.co. We aim to answer within one hour at any hour of the day. That is our target, not a promise, and it does not cover the time Shopify needs to fix a problem on its side.

We aim to keep the app running at all times, but we do not guarantee it. Shopify's checkout, and any problem inside it, is outside our control.

6. Your data

How we handle data is described in the Privacy Policy, which is part of these terms. Your rules are yours. We use them only to run the app for you and to help you.

7. Intellectual property

The app, its code and its documentation belong to us. While the app is installed, you may use it for your store. You may not copy, resell or reverse engineer it. If you send us a suggestion, we may use it without owing you anything.

8. Ending the service

• You can uninstall the app at any time. Your data is then deleted as described in the Privacy Policy.
• We may suspend or end your use of the app if you break these terms, if Shopify asks us to, or if the law requires it. Where we can, we tell you first.
• We may stop offering the app. We tell you at least 30 days before, so you can adjust your shipping settings in Shopify.

9. No warranty

The app is provided as it is. We do not promise that it fits a particular purpose, that it is free of errors, or that it will always be available. To the extent the law allows, we exclude all warranties that are not stated in these terms.

10. Limitation of liability

To the extent the law allows:

• Our total liability to you, for all claims together, is limited to a single amount. That amount is what you paid us for the app in the 12 months before the event that caused the claim.
• We are not liable for indirect losses, lost profits, lost sales, lost data or loss of goodwill, however they arise.
• We are not liable for the actions of Shopify, couriers or other third parties.

Nothing in these terms limits liability that cannot be limited by law. That includes liability for fraud, for gross negligence, and for death or personal injury caused by negligence.

11. Indemnity

To the extent the law allows, you will cover the costs and damages we face from a third-party claim. This applies to claims caused by your rules, your store or your breach of these terms.

12. Law and disputes

These terms are governed by the laws of the State of Washington, United States. Disputes go to the state or federal courts located in Washington State. If the law of your country gives you rights that cannot be waived, those rights still apply.

Before starting a legal action, write to us. Most problems can be fixed by email within days.

13. The rest of the agreement

• If a court finds one part of these terms unenforceable, that part is limited or removed and the rest still applies.
• These terms and the Privacy Policy are the whole agreement between us about the app.
• If we do not enforce a right straight away, we do not give it up.
• We may transfer these terms to another company that takes over the app. We tell you if that happens. You may not transfer them without our written agreement.

14. Changes to these terms

We may update these terms. For a change that matters to you, we email the store's contact address at least 30 days before it takes effect. If you keep using the app after that date, the new terms apply. If you do not agree, uninstall the app.

15. Contact

Scena Labs LLC 522 W Riverside Ave, Ste N Spokane, WA 99201 United States support@larchline.co